Shipping / Terms and Conditions
General Information:At Always Mineral, each product is handmade from scratch from start to finish. Hand-mixed and hand-poured in small batches, our products contain no sulfates, surfactants, artificial preservatives, dyes, or artificial fragrances.
Always Mineral products are naturally scented and colored purely by the ingredients used. Essential oils and herbs are chosen with their scent, colorant, and therapeutic properties in mind. Each ingredient truly imparts their individual characteristics into the end product.
We believe that you should know what's going on your skin, so we promise to have 100% transparency with our products. You will also see a full list of ingredients disclosed for every product.
Payment Policy:
We currently accept Paypal or Credit/Debit via Etsy Direct Checkout.
Order cancellations or changes can only be made prior to the order being shipped. Please contact us regarding any cancellations or changes as soon as possible.
Shipping Policy:
For orders totaling under 13 oz - USPS First Class Mail
For orders weighing over 13oz- USPS Priority
Generally, but depending upon your location, shipping method, and the Postal Service, your order will arrive 3-8 business days after shipped.
Shipping Upgrades available if requested at time of purchase. The upgraded shipping cost will be billed to you via Paypal and must be paid prior to shipping.
If you'd like to purchase insurance to cover your purchase, please inform us upon placing your order, and we will issue a charge for the insurance fee via Paypal which must be paid prior to shipping. Orders will not ship until the additional shipping/insurance fees are paid.
The buyer assumes the risk of loss and/or damage by not opting for insurance.
Shipping confirmation and tracking information will be provided.
We will ship to the address as it appears in the checkout. If you need the package shipped to different address, please let us know at time of purchase.
Orders will be shipped 3-5 days after payment is received, but may ship as early as 1-3 days after payment is received.
Refund Policy:
Due to the nature of these products, we cannot accept returns or exchanges. However, please let us know if there are any issues with your order/products as soon as possible so we can work out a solution. Please communicate any issues with your order within one week of receipt of the order, and we will be happy to assist you.
All solutions resulting in refund will be refunded less the cost of shipping. Buyer assumes all shipping costs/upgrades/insurance fees; we will not be able to refund any shipping costs unless there was a mistake on our end (such as: shipping the wrong item).
If your item is not received although your tracking number says it was delivered, please contact a USPS representative.
DAMAGED ITEMS/PACKAGES:
If an item/package arrives damaged, please contact us immediately after the damaged item has been received, and email us pictures of the packaging and the damages to the item so we may submit a claim to the Postal Service. The order (for the same products) will be reshipped to you upon confirmation of the product being damaged beyond use.
Additional Information:
Please note that some of the products available are sensitive to heat and may melt during shipping during warmer seasons. If a should-be-solid item arrives in a liquid state, or a soft consistency, product should be stood in it's upright position and refrigerated, or stored in a cool, dark place until it solidifies again. If the item is refrigerated to solidify quickly, it is suggested that the product is brought back to standard room temperature prior to use for the best consistency.
Disclaimer:
The buyer/consumer assumes all responsibility for any and all use of this information.
Please be aware of any skin allergies you may have, and thoroughly read ingredients lists of our products before using on yourself or others. In addition, if you have skin sensitivities, allergies, or have had an allergic reaction in the past, please use our products with caution and at your own risk. We recommend performing a small skin test prior to full use of any of our products.
If you are pregnant or breastfeeding, please consult your physician before using any of our products, as they contain essential oils and herbs which may not be safe for use by pregnant or nursing women. In addition, some essential oils and herbs used may not be suitable for use on babies or children. Our products and the information on the products/product listing pages have not been evaluated by the FDA and are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.
By purchasing Always Mineral products, you are acknowledging the above statements are understood and are assuming any and all risk associated with using our products.